Returns & Exchanges

Due to the perishable nature of our food products, Ka-Me does not accept returns; however, we are committed to ensuring your satisfaction if an item arrives damaged or incorrect. If you experience an issue with your order, please follow the steps below within 14 days of delivery for a resolution.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged product, the packaging, and the shipping label to help our quality control team assess the situation.

• 2.
  Contact Support

  Email our customer service team with your order number and the photos attached to initiate a claim for a refund or replacement.

• 3.
  Verification Review

  Our team will review your request within 48 hours to confirm the eligibility of the claim based on our freshness and safety standards.

• 4.
  Resolution Delivery

  Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost to you.