Frequently Asked Questions
Everything you need to know about your favorite Asian-inspired flavors.
Where are Ka-Me products manufactured?
Our products are sourced from various regions across Asia, including Thailand, China, and Taiwan, to ensure authentic flavors and high-quality ingredients.
Are Ka-Me products gluten-free?
Many of our products, such as our Rice Crackers and specific sauces, are gluten-free. Please check the individual product packaging for the certified gluten-free seal.
How should I store my sauces and oils after opening?
To maintain freshness and flavor, we recommend refrigerating all sauces and oils after opening and consuming them within the timeframe indicated on the label.
What is your shipping policy for online orders?
We offer standard shipping across the continental United States. Orders are typically processed within 1-2 business days, and delivery times vary based on your location.
Do you offer returns for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact our customer service team within 7 days for a replacement or refund.
How can I find out the expiration date of my product?
The 'Best By' date is printed clearly on the neck of our bottles, the back of our snack packs, or the side of our noodle boxes.